Cell C has started the migration of its 16 million subscribers to MTN’s cellphone tower infrastructure. This comes as the company prepares to switch off its own radio access network. In a statement issued, SA’s third-biggest mobile operator said the migration process has started with contract and broadband customers and is due to be completed in the next two months. The phased transition of prepaid customers will be confirmed in due course.
From mid-December, our contract and broadband customers will be enabled to roam on a partner network. This change will be beneficial to our customers and ensure a connectivity experience that delivers both quality and value. Customers will be migrated in stages, and we anticipate the transition to be complete by early February 2021. You will be alerted via SMS communication when your service will be enabled. This change will not result in any additional charges and your existing terms and conditions will remain in place.
To minimise any impact on your service and avoid disruptions to you data connectivity, please manually activate “Data Roaming” on the settings on your device or router by clicking on the relevant option:
Apple device users’ data roaming will be activated automatically.
Should you continue to experience difficulties, please contact a service champion:
General customer service: 084 135
According to ITWEB Cell C will collaborate with infrastructure telco providers who continue to invest in network rollouts and will provide the foundation for new technologies, while championing innovative service offerings through collaborations and partnerships.
“Our strategic vision is to differentiate ourselves by focusing on innovative products and services without being owners of capital-intensive infrastructure,” says CEO Douglas Craigie Stevenson. “This creates more flexibility and capacity to deliver the right quality of service to our current and future customers.
“Cell C is pioneering the evolution of the MNO space in South Africa by becoming a significant wholesale buyer of network capacity and infrastructure services. It is a win-win as the individual operators deliver segmental expertise to the benefit of everyone in the industry.”