The way people and businesses communicate is changing. One billion people message with a business each week on WhatsApp, Messenger and Instagram Direct — whether it’s DMing brands, browsing product catalogs, asking for support, or interacting with stories. This consumer behavior is accelerating and it’s changing how business gets done.
Introducing Cloud-based API on the WhatsApp Business Platform
Mark Zuckerberg announced opening up the new, cloud-based version of the WhatsApp Business Platform, hosted by Meta, to any business across the world. With this new API, they’re offering free, secure cloud hosting services so businesses and developers can easily access service within minutes, build directly on top of WhatsApp to customize their experience and increase their response time for their customers.
When growing a business, you need smart, robust and easy-to-use conversation tools. For smaller businesses using the WhatsApp Business app, they’re building tools so it’s easier to handle an influx of chats as they grow their customer base.
Launching Recurring Notifications on Messenger
Messenger is announcing a new way for businesses to keep the conversation going with Recurring Notifications. As businesses acquire new customers and begin to scale operations, there’s incredible opportunity to build loyalty and trust — and this is where the value of messaging really shines. This new capability makes it easy to re-engage people right in the messaging thread and deliver tailored messaging at the best time for customers, whether to hear about special promotions, new product drops or tips and tricks.
You can choose the topics you’d like to let people opt-in to, how often customers can hear from you and shape your content, so your messages are always on-brand and relevant. Recurring notifications will also be available for businesses on Instagram.
Read more about product investments in business messaging on Meta for Developers blog.