98.6% of Bolt riders said they’d feel safer if they had access to an emergency button in the app. In response, the app installed an emergency assist button in partnership with Namola allowing riders to connect with first responders in the unlikely event that something should go wrong on the trip.
Bolt riders can access the SOS button by tapping on the green shield icon on the map, then select the emergency assist icon from the safety toolkit window. Riders will be connected directly to the authorities. It helps if the location services is on so that it is easily identifiable.
100% of riders said they’d feel safer if the driver that arrives to collect them always matches the driver shown in the app. As a result, they added additional measures to their driver authentication process (in addition to the stringent registration process already in place).
When requesting a ride, you receive the driver’s photo, name, car make/model, and license plate number. The best way to ensure that you’re getting into the right car is to make sure your driver’s face and license plate match those shown in the app. We’ve now included driver profile picture expansion to make it easier for you to match the face in the profile. We ask riders to only start their trip only once all the information checks out.
We’ve also added driver selfie verification to ensure that the correct driver is using the correct profile. This feature is automatically put in place when a profile is reported for impersonation — the profile is blocked and unable to accept trips until verified with a selfie.