MultiChoice has become aware of a number of scams on various platforms which target their unsuspecting customers.
These scams come in a number of shapes and forms including:
- Customers receive an email informing them that they have won a cash gift card or huge sums of prize money in a MultiChoice competition or that they’re being rewarded with huge sums of money for being loyal DStv customers. The email then asks the customer to provide their personal details in order to claim the prize.
- Some DStv customers have received SMSes claiming to be from DStv demanding payment for a DStv Explora account. It threatens action if payment is not made today and includes banking details.
- Scammers are approaching DSTV customers offering them upgrades to DStv Premium. They offer DStv Premium for a fixed once-off fee per year where the customer pays the fee directly to the scammer.
- Scammers posing as DStv-accredited installers are offering customers unrealistic DStv services such as free package upgrades or free DStv for life for a minimal once-off fee.
There may well be some others out there that we are currently not aware of. While some scams are difficult to identify, there are usually tell-tale signs that can help you spot if something is a scam. Like receiving an email or SMS from someone pretending to be representing MultiChoice or DStv claiming that you’ve won a huge prize for a competition you never entered and for which you must either pay a fee or verify yourself by sending your personal details.
MultiChoice will never request your personal details via email or SMS – please do not hand over your personal information to anyone claiming to be from MultiChoice or DStv. Also, do not make payments directly to an individual claiming they are from MultiChoice or DStv – use one the DSTV approved, direct platforms to make payments to your DStv account.
Always check the email address and be wary of emails containing spelling and grammatical errors. MultiChoice has its own domains for its emails (multichoice.co.za) so they would never send an email from a hotmail, gmail, outlook, safrica.com or similar account.
We encourage all customers to remain vigilant at all times. Please do not click on any links in an email or SMS and do not provide your banking details to anyone.
If you receive something that you think is a scam or if you’re not sure whether something is legitimately from MultiChoice/DStv, please send an email to firstname.lastname@example.org or contact them on Twitter or Facebook.